Exhibitor FAQs

Where will the APCO 2021 Expo take place?

Halls 2 and 3
Henry B. Gonzalez Convention Center
900 E. Market Street
San Antonio, TX 78205

When is the Exhibit Hall open?

Monday, August 16, 10:00 a.m. – 5:00 p.m.
(10:00 a.m. – 2:00 p.m. – Exclusive Hours – 4.00)

Tuesday, August 17, 10:00 a.m. – 4:00 p.m.
(10:00 a.m. – 1:30 p.m. – Exclusive Hours – 3.50)

What is included in my booth package?

  • Exhibit space
  • Basic exhibitor listing
  • Complimentary listing in program guide, on website & conference app
  • Two (2) exhibit badges per 10 x 10 and booth staff registrations, as needed
  • Booth amenities:
    • 8′ high back drape & 3′ high side rails (Inline booths only)
    • One (1)  7″ x 44″ exhibitor company ID sign (black & white)
    • Daily aisle cleaning
    • 24-hour perimeter security from move-in to move-out
  • Access to the exhibitor lounge, featuring free refreshments and afternoon snacks

What is not included in my booth package?

  • Booth carpeting (required for all exhibitors)
  • Furniture rental
  • Audio-visual equipment
  • Electrical, phone, catering, lead retrieval and internet/WiFi service
  • Material handling, installation, and dismantling of booth
  • Cleaning service for booth space
  • Security of individual booth, etc.

Do APCO members receive a discount on exhibit fees?

Yes, if your organization joins as a Commercial Group Member. Commercial Group Members receive a 7% rebate on exhibit booth spaces regardless of size if reserved and paid for in its entirety by December 31 for the year preceding the annual conference. Spaces reserved but not paid in full by December 31 would  be eligible for a 3% discount.

Commercial Group Members get a 3% discount on exhibit booth spaces regardless of size if reserved and paid for after December 31 of the previous year and up until the start of conference.

Get more information on Commercial Group Memberships.

How can I become a member of APCO?

Click here for information on joining APCO International.

How can my company become a Commercial Group Member?

Click here for information about Commercial Group Memberships.

I am an exhibitor. How many badges do I receive?

As an exhibitor you will receive two (2) exhibitor registrations per 10 x 10 booth space with additional booth staff registration as needed. Lunch credits are not included. Lunch may be purchased in the exhibit hall.

What is the difference between exhibitor registration and booth staff registration?

Exhibitor registrations include a conference bag and booth staff registrations do not.

As an exhibitor, what can I attend?

Exhibitors have access to all professional development tracks, the Opening General Session and the APCO Block Party by displaying an exhibitor badge.

How and when do exhibitors register for badges?

Exhibitors can register booth staff by logging into APCO 2021 Exhibitor Central and clicking on the Exhibitor Portal starting on May 3, 2021.

I transferred my APCO 2020 booth fees.  What can I do?

Contact exhibiting@apcointl.org to confirm your paid booth fees. If you owe a balance, you will be sent an invoice.

What can my family do while they are in San Antonio?

There are many things to do while in San Antonio. Go to visitsanantonio.com to plan your trip. APCO also will be listing activities on this website.

How can I obtain a press list?

Contact Lisa Inkley at inkleyl@apcointl.org with your request. For all other media inquiries and requests, contact Meghan Architect at architectm@apcointl.org.

How can I obtain the APCO 2021 Pre- and Post-Attendee Lists?

You can not obtain the lists due to APCO’s data privacy policy changes and GDPR, but APCO can send an email out to registered attendees through a third party vendor. Check out this option in the Exhibitor Portal to get more information and pricing.

How do I become an APCO 2021 sponsor?

Sponsorship opportunities are open to all companies. View the APCO 2021 Advertising & Sponsorship Brochure or contact Lisa C. WIlliams at williamsli@apcointl.org for more details or to create a customized sponsorship package.

Do I receive priority points for being an APCO sponsor, Commercial Group member or PSC or APCO online advertiser?

Yes, you will receive 1 priority point for every $2,500 spent on APCO event sponsorships.

Commercial Group members receive 1 priority point for each membership level.

PSC and APCO online advertisers receive .5 point for every $2,500 spent.

What other events does APCO host?

For a list of upcoming events click here.

How can I advertise in the APCO 2021 Program Guide?

APCO 2021 exhibitors can purchase advertising through the APCO 2021 Exhibitor Portal at a discounted rate. Non-exhibitors can advertise at a slightly higher rate. Non-exhibitors should contact Hassanah Thomas at thomash@apcointl.org

How can I advertise in the onsite APCO 2020 Show Daily?

Contact Shaun Greyling, Senior Account Executive, Naylor Association Solutions, at 352-333-3385.

How can I upload a press release? 

For 2021, exhibitors who invest in a 2, 3 or 4 star Booth Upgrade will have the opportunity to include two to four press releases, based on upgrade level. To see all the benefits associated with a Booth Upgrade, log into your Exhibitor Portal to view the flyer in the Exhibitor Tool Kit.

How can I purchase tickets for social networking events on site?

Social networking event ickets can be purchased through the exhibitor registration system. Exhibitors can purchase tickets to the Distinguished Achievers Breakfast (Tuesday), Food for Thought Luncheon (Wednesday) and the Connect & Celebrate Dinner (Wednesday). Exhibitors only need their exhibitor badge for entry into the Block Party. No additional tickets can be bought to the Block Party this year.

When does attendee pre-registration close?

Earlybird registration ends July 16, 2021. After that, registration is available online or onsite at an increased amount.

Can I use the APCO 2021 logo?

Yes, the APCO 2021 logo is available in the Exhibitor Portal along with guidelines for appropriate use.

Can I use the APCO 2021 exhibitor social media badges?

Yes, you can find them in the Exhibitor Portal.

If I upload my logo, is it automatically included with my online profile?

The logo is only included in your profile if you purchase a booth upgrade located in the Exhibitor Portal. With the booth upgrade, your logo will also be included in your company’s online booth profile.

If you purchase the Program Guide & App Bundle, your logo will be printed next to your booth profile in the onsite show guide and displayed in the exhibitor list in the conference app.

What is included in the Basic Exhibitor Listing?

Basic exhibitor listings include exhibitor name, booth number, web address, 25-word description, 50-word description and three searchable product categories. Information about booth upgrades can be found in the Exhibitor Portal.

Other Important Information

Unauthorized Service Provider Warning
APCO International does not support the Expo-Guide or Fair Guide—it is not affiliated with APCO International and is not one of APCO’s approved service providers.  If you have complaints about these companies and want to register your complaint, click here. For further warnings on the Fair Guide and the Expo-Guide, click here. This website was set up originally to deal with the European City Guides, but it now addresses the Fair Guide and Expo-Guide, as well as several other similar matters.

Hotel Advisory
APCO International’s official housing company is Orchid Event Solutions. Should you receive calls or emails from other housing companies, please know that they are not associated with APCO International and reservations made through those vendors cannot be guaranteed. Some other companies who are known to aggressively approach exhibitors are entirely fraudulent, misleading exhibitors with false information and rates, and taking deposits for rooms that do not exist. If you are contacted by another housing or travel company you suspect may be fraudulent, please notify us.

Official Contractors
As APCO 2021 planning begins, you may receive solicitations from publications and vendors that are not affiliated with APCO International. Please be advised that APCO does not sell exhibitor lists or contact information to anyone. This information is securely provided to APCO Official Contractors to inform exhibitors of show related services. Solicitations from unofficial vendors are often the result of obtaining public information from the Internet. APCO partners with select vendors to produce our premiere conference and expo and can intervene on your behalf if any customer service issues arise.

List of official contractors:

    • Orchid Event Solutions (Housing)
    • Tradeshow Logistics (General Service Contractor)
    • Production Resource Group (Audio Visual and Computers)
    • Maritz (Registration & Lead Retrieval)
    • Naylor Association Solutions (PSC Advertising, Show Daily, APCO Online Advertising)
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